neuron Carrier Experience API

The Neuron Carrier Experience API is supported by a dedicated team that assists with onboarding, troubleshooting, credential issues, and general API integration questions.

This page explains how to contact support, what information to provide, and the scheduled maintenance windows that may affect API availability.

📬 Contact Support

For assistance, please reach out to the Neuron Support Team:

📧 Email: support.neuron@wtwco.com

🛠️ Maintenance Windows

To ensure system stability, security, and performance, Neuron conducts both planned and unplanned maintenance activities. API availability may be temporarily affected during these periods.

🗓️ Planned Maintenance

Planned maintenance windows occur:

• Between 01:00 and 05:00 on Saturday and Sunday
• No more than once per month
• On a recurring schedule agreed with Neuron

Where possible, advance notification will be provided so you can plan your activities accordingly.

⚠️ Unplanned Maintenance

Unplanned maintenance may occur when urgent action is required to maintain system integrity or address critical issues.

These will:

• Occur outside core usage times
• Be limited to 01:00–05:00, Monday to Sunday

During these windows, access to the API may be restricted or temporarily unavailable.

🔔 What to Expect During Maintenance

• API responses may be delayed or unavailable
• Authentication services may be temporarily restricted
• Users may experience intermittent connectivity
• Notifications (where possible) will be provided ahead of planned maintenance

These windows ensure the platform remains stable and secure with minimal impact to your workflows.

❓ Additional Help

If you encounter issues outside of maintenance periods or need guidance using the API:

👉 Email the Neuron Support Team at support.neuron@wtwco.com

You will receive follow-up based on the impact and severity of the request.